Frequently Asked Questions Everything You Need to Know

For bulk orders, you can either add items to your cart in larger quantities or contact our sales team at support@clickcartcommerce.com for custom pricing. We offer special discounts for orders over $500 and can provide personalized quotes for your business needs.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and for business customers, we also offer net payment terms after credit approval.

Absolutely! Contact us at (510) 963-0305 or email support@clickcartcommerce.com with your requirements. We'll provide a detailed quote within 24 hours including any applicable volume discounts.

Yes! We offer corporate accounts with benefits including net payment terms, dedicated account managers, custom pricing, and priority customer service. Contact our sales team to set up your corporate account.

We offer several shipping options:

• Standard Shipping: 5-7 business days - FREE on orders over $75
• Express Shipping: 2-3 business days - $15.99
• Overnight: Next business day - $29.99
• Local Delivery: Same day within 25 miles of our warehouse - $12.99

Currently, we ship within the United States and Canada. International shipping to other countries is available for bulk orders - please contact us for rates and delivery times.

Once your order ships, you'll receive a tracking number via email. You can track your package on our website or directly through the carrier's website. We also send delivery notifications so you know exactly when to expect your order.

For urgent orders, call us directly at (510) 963-0305. We offer same-day processing for orders placed before 2 PM PST and can arrange expedited shipping or local delivery to meet your deadline.

We carry top office supply brands including Staples, Office Depot, 3M, Post-it, Sharpie, BIC, HP, Canon, Epson, and many more. We also offer our own Click Cart Commerce brand products that provide excellent quality at competitive prices.

Yes, all our products are 100% genuine, brand new, and come with manufacturer warranties where applicable. We work directly with authorized distributors and manufacturers to ensure authenticity and quality.

Absolutely! Our team can help you find exactly what you need. Contact us with product specifications, model numbers, or even photos of what you're looking for, and we'll source it for you.

Yes! We have a dedicated section for eco-friendly and sustainable office supplies including recycled paper, biodegradable pens, energy-efficient electronics, and environmentally conscious cleaning supplies.

We offer a 30-day return policy for unused items in original packaging. Simply contact us to initiate a return, and we'll provide a prepaid return label. Refunds are processed within 5-7 business days after we receive the returned items.

Contact our customer service team at support@clickcartcommerce.com or call (510) 963-0305. We'll guide you through the process and provide return instructions and labels.

We'll immediately replace any damaged or defective items at no cost to you. Take photos of the damaged items and contact us within 48 hours of delivery. We'll arrange for pickup of the damaged items and send replacements right away.

For hygiene reasons, we cannot accept returns on opened personal care items, food products, or custom-printed materials. All other items can be returned within 30 days if unused and in original packaging.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, access order history, and enjoy faster checkout for future purchases.

You can reach us through multiple channels:

• Phone: (510) 963-0305 (Mon-Fri, 9 AM - 6 PM PST)
• Email: support@clickcartcommerce.com
• Live Chat: Available on our website during business hours

Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Orders can be modified or cancelled within 2 hours of placement. After that, orders enter our fulfillment process. Contact us immediately if you need to make changes to your order.